frequently asked questions

At many graduations we take group photographs.

If a group photograph was taken at your graduation, ordering details will be provided on the day.

Alternatively, you can visit our Group Image ordering website. Type your University name in the search box to view and order a group image from your graduation.

Due to space constraints we are able to accommodate a maximum of 7 individuals in the family group.

If you have a larger number of people please contact us to discuss your requirements.

At many graduations we do take photographs of you as you receive your award.

If this is the case, full details of how to view and order your photographs will be made available on the day.

Alternatively, to order online please visit our Event Imaging website.

Although you will not be able to preview your images online you can still place an order through the website.

To place an order please select the "I haven't had my ceremony yet" option on our homepage and log into the website using your university name and graduation date. When you have selected the products you would like to order you will be prompted to enter your image reference number(s). You can then place your order and check out.

If there are any problems with your order one of our representatives will contact you.

It may take up to 7 working days from the date your photograph was taken to load your images onto our system.

During this time we will not be able to recognise your reference number on this website.

It takes up to 28 working days from receipt of order to process, mount and despatch your photographs.

All photographs are delivered via Royal Mail trackable service or UPS.

Go to www.tempest-tracking.co.uk to track your order using your 10 digit (photo) reference number.

Prices below include postage, packing and insurance. Only one postal charge is applicable per order.

Please note that there may be a custom charge for overseas deliveries, payable locally.

Photographs in Mounts:
UK: £6.00
Europe: £10.00
Selected Europe: £20.00
Rest of World: £20.00

Framed Photographs:
UK: £10.00
Europe: £20.00
Selected Europe: £35.00
Rest of World: £35.00

Download a list of our European countries. (PDF, 25Kb)

Download a list of our Selected European countries. (PDF, 25Kb)

You can pay for your order directly through the website.

We accept all credit and debit cards and your transaction will be cleared instantly.

All online payments are securely processed through Barclaycard SmartPay - one of the largest on-line payment companies in the UK.

The photograph sizes referred to throughout the website are:

Imperial sizes:

  • Small 5" x 4" (mount size approximately 6½" x 5½")
  • Medium 8" x 6" (mount size approximately 10½" x 9")
  • Large 10" x 8" (mount size approximately 13" x 11")
  • Extra large 14" x 11" (mount size approximately 17" x 14")
  • Extra-Extra Large 20" x 16" (mount size approximately 28" x 22")

Metric sizes:

  • Small 13cm x 10cm (mount size approximately 16½cm x 14cm)
  • Medium 20cm x 15cm (mount size approximately 26½cm x 23cm)
  • Large 25cm x 20cm (mount size approximately 33cm x 28cm)
  • Extra large 35½cm x 28cm (mount size approximately 43cm x 35½cm)
  • Extra-Extra-Large 51cm x 40½cm (mount size approximately 70.5cm x 56.5)